«Mystery Shopping» is a mandatory service for the entire world market, provided by private investigators. It concerns checking of work of the employees, following to scripts of sales, correct use of technologies and general professional suitability. As well as, of course, the intelligence of someone else’s business, from the position of «client».
Control purchases in companies engaged in unfair competition with the help of detectives who can make such a purchase with video footage, collection of physical evidence for the court. We cooperated on these issues with such firms as: HP, Epson, BMW, MACROFLEX and others.
In general, you will know the real situation and react accordingly — to fire specific unsuitable employees, improve equipment, introduce innovations in sales, etc. You will be one step ahead in your field.